Quality of work life in nursing staff at a private hospital in Yucatán

Abstract

Performing in the health services area is not easy, since the professionals who work there are exposed to situations of crisis and emotional exhaustion. The objective of this work was to analyze the quality of work life of the nursing staff of a private hospital in the state of Yucatan. The research was done with a quantitative approach, non-experimental, descriptive cross-sectional and correlational design. The sample was made up of the nursing staff of the studied hospital, participating 84 professionals, of whom 72 were women and 12 men, with an arithmetic mean of 33 years old, 51.19% single, the majority with technical career education level and less than 10 years at work. The Work Quality of Life measurement instrument called ProQOL 5 was applied to them. This instrument is made up of three subscales, compassion satisfaction (CS), burn syndrome (BO) and secondary trauma stress (STS), corresponding to 10 items each one, with a 5-point Likert-type measurement, being: 1= Never, 2= Rarely, 3= Sometimes, 4= Often y 5= Very often. In a previous study in Mexico, Mendoza, García and Serna (2014) carried out confirmatory factor analysis and structural equation models for validation, obtaining a Cronbach's alpha coefficient of .75. In general, the results indicate that a significant number of staff are located at high levels of satisfaction due to compassion and low levels of burn syndrome and stress from secondary trauma. Of the sociodemographic variables studied, only schooling level turned out to be a differentiating factor in relation to burn syndrome. Likewise, it was found, consistent with the literature, that burn syndrome has a direct relationship with stress from secondary trauma, although very low in the hospital studied.